Q: What are the check-in and check-out times at Vince Hotel Pratunam?
A: Check-in starts at 3:00 PM and check-out is by 12:00 noon.
Q: Can I request early check-in or late check-out?
A: Yes. Both early check-in and late check-out are subject to availability and may incur an additional fee. Please contact the front desk in advance.
Q: How do I book a room for a large group?
A: For group bookings, please contact us directly for availability and special rates:
Line ID: @vincehotel
WeChat ID: VincehotelP
WhatsApp: +66 91 818 3510
Q: Can I cancel or modify my reservation? Are there cancellation fees?
A: Please email rsvn@vincehotel.com for details on our cancellation and modification policies, as well as any applicable fees.
Q: I have an issue with my OTA booking. Who should I contact?
A: Please email rsvn@vincehotel.com, and our team will be happy to assist with an initial check.
Q: Do you have connecting rooms available?
A: Yes. Our connecting rooms consist of two Superior Twin Rooms joined together. To request this configuration, please email rsvn@vincehotel.com.
Q: Is a security deposit required at check-in?
A: A security deposit of THB 1,000 per room is required upon check-in. It is fully refundable upon check-out, provided no damage has occurred.
Q: Are baby cots available, and how do I request one?
A: Baby cots are provided free of charge. As availability is limited, please email your request in advance to rsvn@vincehotel.com.
Q: What documents or ID do I need to present during check-in?
A: All guests must present a valid physical passport (for international guests) or a government-issued ID card (for Thai nationals) along with the booking confirmation upon check-in.
Q: Can I check in late at night or early in the morning?
A: Yes, our front desk operates 24/7. If you arrive late at night or past midnight, your room will remain reserved for you.
Q: Is there a minimum age requirement to check in at Vince Hotel?
A: Primary guests checking in must be at least 18 years old and present a valid photo ID upon arrival.
Q: What payment methods are accepted at the front desk?
A: We accept major credit/debit cards (Visa, MasterCard, JCB, UnionPay), Thai QR PromptPay, and Thai Baht (THB) cash.
Q: Can I pay for my reservation using a foreign currency?
A: All hotel payments at the property are processed strictly in Thai Baht (THB).
Q: Can I pay the security deposit in cash or via credit card?
A: The THB 1,000 security deposit can be paid in cash (THB) or pre-authorized on a credit card. Cash deposits are refunded immediately upon check-out after room inspection.
Q: Can I pay for someone else’s stay prior to their arrival?
A: Yes. If you wish to pay for a guest, please contact us in advance at rsvn@vincehotel.com to request a credit card authorization form and complete the payment verification.
Q: Does the hotel charge for extra guests, and can an extra bed be added?
A: Extra person fees apply for additional adults. Extra beds are available upon request for select room types at an additional charge. Please contact rsvn@vincehotel.com for rates and availability.
Q: What is the hotel's policy regarding children staying in the room?
A: Children under 11 years old stay for free when using existing bedding with their parents. Breakfast charges may apply depending on the child’s age.
Q: Can I store my luggage at the hotel before check-in or after check-out?
A: Yes! Complimentary luggage storage is available at the front desk for our registered guests on the day of check-in and check-out.
Q: How can I request a high-floor, non-smoking, or quiet room?
A: Special requests (e.g., high floor, quiet room, preferred bed type) can be requested during booking or via email at rsvn@vincehotel.com. All requests are subject to availability upon check-in.
Q: Are all guest rooms at Vince Hotel non-smoking?
A: Yes, all guest rooms and indoor areas are 100% non-smoking. Designated outdoor smoking areas are available on the property.
Q: What happens if I lose my room key card?
A: Please inform the front desk immediately. A replacement key card can be issued for a nominal fee of THB 500 per card.
Q: Do I need to book directly with the hotel to get the best rate?
A: Yes! Direct bookings via our official website (www.vincehotel.com) or LINE (@vincehotel) guarantee our best available rates and exclusive perks like complimentary daily breakfast and nightly late-night dinner
Q: How can I request an official tax invoice or receipt for my stay?
A: If you booked directly with us, please request a tax invoice at the front desk during check-in or check-out. For OTA bookings (e.g., Agoda, Booking.com), the invoice must be requested directly from the booking platform.
Q: Can I amend the names on my booking after confirmation?
A: Yes, name modifications can be made by emailing rsvn@vincehotel.com with your booking reference number at least 24 hours prior to arrival.
Q: Is it possible to extend my stay while I am at the hotel?
A: Yes, extensions are subject to room availability. Please visit the front desk as early as possible to extend your stay at the current daily rate.
Q: What is the policy for no-shows or early departures?
A: In the event of a no-show or early departure, full or partial cancellation charges may apply according to the terms of your original booking rate.
Q: Can I check in without my booking confirmation email/voucher printed?
A: Yes, a physical printout is not required. You can simply present a digital copy of your booking confirmation on your smartphone along with your physical passport/ID.
Q: What are the check-in and check-out times at Vince Hotel Pratunam?
A: Check-in starts at 3:00 PM and check-out is by 12:00 noon.
Q: Can I request early check-in or late check-out?
A: Yes. Both early check-in and late check-out are subject to availability and may incur an additional fee. Please contact the front desk in advance.
Q: How do I book a room for a large group?
A: For group bookings, please contact us directly for availability and special rates:
Line ID: @vincehotel
WeChat ID: VincehotelP
WhatsApp: +66 91 818 3510
Q: Can I cancel or modify my reservation? Are there cancellation fees?
A: Please email rsvn@vincehotel.com for details on our cancellation and modification policies, as well as any applicable fees.
Q: I have an issue with my OTA booking. Who should I contact?
A: Please email rsvn@vincehotel.com, and our team will be happy to assist with an initial check.
Q: Do you have connecting rooms available?
A: Yes. Our connecting rooms consist of two Superior Twin Rooms joined together. To request this configuration, please email rsvn@vincehotel.com.
Q: Is a security deposit required at check-in?
A: A security deposit of THB 1,000 per room is required upon check-in. It is fully refundable upon check-out, provided no damage has occurred.
Q: Are baby cots available, and how do I request one?
A: Baby cots are provided free of charge. As availability is limited, please email your request in advance to rsvn@vincehotel.com.
Q: Are baby cots available
A: Baby cots are provided free of charge.
Q: Are baby cots available
A: Baby cots are provided free of charge.
Q: Are baby cots available
A: Baby cots are provided free of charge.
Q: Are baby cots available
A: Baby cots are provided free of charge.
Q: Are baby cots available
A: Baby cots are provided free of charge.
Q: Are baby cots available
A: Baby cots are provided free of charge.
Q: What is the hotel's policy on children and extra beds?
A: Vince Hotel welcomes families. Charges are based on the child’s age:
Q: Does Vince Hotel allow pets?
A: Pets are not permitted at Vince Hotel Pratunam, in the interest of health and safety for all guests.
Q: What hours is room service available?
A: Room service is available daily from 11:30 AM to 11:00 PM.
Q: Can I get an iron and ironing board in my room?
A: Yes. An iron and ironing board can be requested from the front desk at any time.
Q: Does every room have a safety deposit box?
A: Yes. All guest rooms at Vince Hotel are equipped with an in-room safety deposit box.
Q: Does the room include an electric kettle, tea, and coffee?
A: Yes. Every room comes with an electric kettle and complimentary tea and coffee, replenished daily throughout your stay.
Q: Is daily housekeeping included?
A: Yes. Housekeeping service is provided daily from 8:00 AM to 4:00 PM.
Q: Are smoke detectors and fire sprinklers installed in rooms?
A: Yes. For guest safety, all rooms and public areas at Vince Hotel are equipped with smoke detectors and fire sprinkler systems.
Q: What are the operating hours for breakfast at Gowings Restaurant?
A: Breakfast is served daily at Gowings Restaurant (Ground Floor) from 06:30 AM to 11:00 AM.
Q: What are the opening hours for the Drink Pool Bar, and what do they serve?
A: The Drink Pool Bar is open daily from 11:00 AM to 11:00 PM, serving signature cocktails, cold beers, fresh juices, and light snacks.
Q: What are the operational hours for The Diner, and is the dinner buffet open every day?
A: The Diner offers a complimentary buffet dinner for eligible guests daily from 09:00 PM to 11:00 PM.
Q: Can non-hotel guests dine at Gowings Restaurant or the Drink Pool Bar?
A: Absolutely! Walk-in guests are welcome to enjoy our breakfast buffet, à la carte menu, and drinks at both Gowings Restaurant and the Drink Pool Bar.
Q: Is room service or in-room dining available?
A: Yes, room service is available daily from 11:30 AM to 11:00 PM. You can view the menu and place your order directly by scanning the QR code in your room.
Q: Can I bring outside alcoholic beverages to drink at the hotel's pool or restaurant?
A: Outside food and alcohol are not permitted in the pool area or restaurants. However, you are welcome to enjoy your own drinks inside your guest room.
Q: Are baby high chairs available at the restaurant?
A: Yes, baby high chairs are available upon request at Gowings Restaurant. Please inform our staff, and they will gladly assist you.
Q: Can I host a private dinner, small party, or group gathering at the hotel?
A: Yes! We offer tailored group dining packages and space rentals at the Drink Pool Bar. Please contact our events team at the front desk or via email for custom arrangements.
Q: How much does breakfast cost at Vince Hotel? Is it included in the room rate?
A: Breakfast is priced at THB 450 net per person. Guests who book directly with Vince Hotel receive complimentary breakfast every day throughout their stay.
Q: Does Vince Hotel offer vegetarian or halal breakfast options?
A: We offer vegetarian and pork-free options suitable for Muslim guests. Please note that our restaurant is not officially halal-certified.
Q: Is there a communal microwave available for guest use?
A: Yes. A communal microwave is available at Gowings Restaurant on the ground floor. Ask a staff member for assistance.
Q: Is complimentary drinking water available at the hotel?
A: Yes. Free drinking water and popcorn are available in the lobby. For ice, please contact the front desk.
Q: Can I get a breakfast box if I need to check out before breakfast hours?
A: Yes. If you are departing before breakfast service begins, please request a breakfast box at the front desk at least one day in advance.
Q: Can I order food delivery via Grab or LINE MAN to the hotel?
A: Yes. Delivery orders from Grab and LINE MAN are welcome. Please collect your order at the designated pickup point near the front desk in the lobby.
Q: Does Vince Hotel have a swimming pool and fitness center? What are the operating hours?
A: Yes. Both facilities are available to all guests:
Q: Is there a laundry service at Vince Hotel?
A: Yes. A self-service laundry area with coin-operated washing machines and dryers is available for guest use.
Q: Is free Wi-Fi available throughout the hotel?
A: Yes. Complimentary high-speed Wi-Fi is available across the entire hotel, including all guest rooms and public areas.
Q: Does Vince Hotel have parking? Is it free?
A: Yes. Free parking is available for hotel guests. No reservation is required.
Q: Can I store my luggage at the hotel before check-in or after check-out?
A: Yes. Complimentary luggage storage is available for up to 7 days before check-in or after check-out. Simply speak to the front desk.
Q: Is there a luggage scale available for guests?
A: Yes. A free luggage scale is available in the lobby for all guests to use before heading to the airport.
Q: Are luggage carts and bellboy service available?
A: Yes. Bellboy service and luggage carts are available 24 hours a day. Contact any staff member for assistance.
Q: Can the hotel receive online parcels or deliveries before my check-in date?
A: Yes. Vince Hotel can accept parcels on your behalf before you arrive. Simply collect them at the front desk upon check-in.
Q: Is there 24-hour security at Vince Hotel?
A: Yes. Vince Hotel has 24-hour security staff on-site to ensure the safety of all guests throughout the property.
Q: Where is Vince Hotel Pratunam located in Bangkok?
A: Vince Hotel Pratunam is located at 26/2 Alley 2, Phetchaburi Soi 11, Phetchaburi Road, Phayathai, Ratchathewi, Bangkok 10400, Thailand.
Google Maps: https://maps.app.goo.gl/1UAaNzCdRZQ5154D6
Q: Which BTS or MRT station is closest to Vince Hotel Pratunam?
A: The closest stations are BTS Phaya Thai (N2) and the Airport Rail Link (ARL) Phaya Thai Station. A free 24-hour buggy service picks guests up just a 5-minute walk from the station.
Q: Does Vince Hotel offer a free shuttle or buggy service?
A: Yes. Vince Hotel provides a free buggy service 24 hours a day. To arrange a pickup, call via WhatsApp (calls only, no messages) at +66 91 818 3519 or call the hotel directly at +66 2 254 6480.
Q: Does Vince Hotel offer a free shuttle or buggy service?
A: Yes. Vince Hotel provides a free buggy service 24 hours a day. To arrange a pickup, call via WhatsApp (calls only, no messages) at +66 91 818 3519 or call the hotel directly at +66 2 254 6480.
Q: How do I reach Vince Hotel by private car?
A: Enter via Phetchaburi Soi 11. The hotel is located 200 meters ahead on the right. Free guest parking is available on-site.
Google Maps: https://maps.app.goo.gl/8oFDrdDYPnQckHLz7
Q: Does Vince Hotel provide airport transfer services?
A: Yes. Airport transfers are available for an additional fee, depending on vehicle type and number of passengers. To book or enquire about rates, email rsvn@vincehotel.com.
Q: What shopping destinations are near Vince Hotel Pratunam?
A: Vince Hotel is ideally located in Bangkok’s Pratunam retail district:
Q: Can I book tours or taxis from the hotel?
A: Yes. A dedicated Tour Desk is located in the lobby and can assist with booking tours, day trips, and arranging transportation.
Q: Which credit cards does Vince Hotel accept?
A: Vince Hotel accepts Visa and Mastercard.
Q: Is there a currency exchange service at Vince Hotel?
A: Currency exchange is not available on-site. The nearest exchange booth is at Platinum Fashion Mall, approximately a 5–10 minute walk from the hotel.
Q: Is there a designated smoking area at Vince Hotel?
A: Yes. A designated smoking area is located on the ground floor of the hotel.
