FAQs
What are the check-in and check-out times?
Check In Time : 3 PM , Check Out Tine : 12 Noon
Is it possible to request early check-in or late check-out?
Yes, both early check-in and late check-out are subject to availability and may incur an additional fee.
How can I book a room for a large group?
For large group bookings, please contact us directly via one of the channels below. Our team will be delighted to assist you with availability and special rates.
Line ID : @vincehotel
Wechat ID : VincehotelP
WhatsApp : +66 91 818 3510
What is the hotel's policy on children and extra beds?
We welcome families! Our policy is based on age, and charges are applied for meals and extra beds where applicable.
- Infants 0-2 year(s), stay for free if using existing bedding.
- Children 2.1 - 6 years old stay for free if using existing bedding, and will be additional charge THB 175 net for child meals per day
- Children 6.1 - 11 years old stay for free if using existing bedding, and will be additional charge THB 350 net for child meals per day
- Guests 11.1 years and older are considered as adults and must use an extra bed which will incur an additional charge of THB 1,000 net/room/night
Can I cancel or modify my reservation? Are there any fees?
Please contact the hotel directly at [email protected] for more information on our cancellation and modification policies, as well as any applicable fees.
Does the hotel allow pets?
We regret to inform you that pets are not allowed to stay at the hotel, for the health and safety of all our guests.
Do you have connecting rooms available?
Yes, we do! Our connecting rooms consist of 2 Superior Twin Rooms. To request this room type, please send your inquiry to [email protected].
Does the hotel provide airport transfer services?
Yes, we provide airport transfer services for an additional fee. To arrange this service, please send your request directly to the hotel's email at [email protected].
Is there a parking area for guests who drive?
Yes, we offer free parking for our guests. A reservation is not required.
Is there complimentary Wi-Fi available throughout the hotel?
Yes, we offer free Wi-Fi throughout the entire hotel.
Do you have a swimming pool and a fitness center? What are their operating hours?
Yes, we have both a swimming pool and a fitness center. Their operating hours are as follows:
- Swimming Pool: 08:00 AM - 08:00 PM
- Fitness Center: 08:00 AM - 11:00 PM
Are there any restaurants or bars inside the hotel? What are their operating hours?
Yes, we have both restaurants and a bar for you to enjoy.
- Gowings RESTAURANT: 11:30 AM - 11:00 PM
- The Drink Pool BAR: 11:30 AM - 11:00 PM
- The Diner Restaurant: 9:00 PM - 11:00 PM
Is laundry service available?
Yes, we have a self-service laundry area with coin-operated washing machines and dryers available for our guests' convenience.
Can I leave my luggage at the hotel before check-in or after check-out?
Absolutely! We provide complimentary luggage storage for Vince's Guest. Simply contact with our front desk for assistance.
Is daily housekeeping service available?
Daily housekeeping service is available every day from 8:00 AM to 4:00 PM.
Does the hotel offer room service?
Room service is available every day from 11:30 AM to 11:00 PM.
Can I request an iron and an ironing board for my room?
An iron and ironing board can be requested from the front desk.
Are there in-room safety deposit boxes for valuables?
Every room is equipped with a safety deposit box.
Which BTS or MRT station is closest to the hotel? How can I get to major attractions from the hotel?
The closest stations are BTS Phaya Thai Station and Airport Rail Link Phaya Thai Station.
Can I book tours or arrange for a taxi at the hotel front desk?
A tour counter is located on-site and can assist with booking tours and arranging transportation upon your arrival.
Are there designated smoking areas?
A designated smoking area is located on the ground floor.
What credit cards do you accept?
We accept Visa and Mastercard.
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